Privacy policy

The use of this website, the company’s social networks and its forms requires acceptance of the processing of the user’s data in accordance with this privacy policy, including the collection of access data and the delivery of commercial information by electronic means.

Data controller and contact information

The data controller is: MEDCOM FLOW, S.A.


Contact data: 93 480 33 74 email

Data protection officer contact:

Purpose of the data processing

Data is processed with the aim of providing access to the online contents of the web as well as fulfill the requests from the users, keep a record of visits for statistical purposes (IP addresses, browser type, country, page accessed, etc.), to apply measures aimed at the security of the web, and, to deliver commercial information by electronic means about our products and services.

When the user fills any of our forms it will be necessary to provide certain personal data, and it will be processed to carry out the user’s request.


The data is processed in base of the consent of the user, compliance with legal obligations, where appropriate for the execution of a contract or pre-contract.

Data recipients and transfers

Recipients: MEDCOM FLOW, S.A. and group companies: MEDCOM TECH, S.A. and MEDCOM ADVANCE, S.A.

International transfers are not planned (outside the European Economic Area), except for storage purposes, and, in any case, on the basis of an adequacy decision or on the provision of adequate guarantees.

Data retention time

While it is necessary to accomplish the purposes of data processing previously informed, as well as at least during the periods established by the applicable legislation or while the consent remains valid.

People rights

Data subjects have the right to:

  • access, rectify and erasure their data
  • request the portability of their data,
  • object the processing or request its restriction,
  • withdraw the consent

For this you can send your request:

In order to exercise your rights, data subjects can contact:

  • By email, writing to including in the subject specifying in the subject the “Data Protection”

Data subject must attach a photocopy of his ID to the application.

Data subjects have the right to issue a complaint with the Data Protection Control Authorities.

Veracity of data, updating data

The user must fill the forms with real, exact, complete and up-to-date data. The user will not enter data about other people; MEDCOM FLOW will presume that the data has been entered by the data subject him or herself. The user will be the only responsible for any harm or damage, direct or indirectly caused to another individual, derived from providing false, inexact, incomplete, or outdated data or data referring to another person.

The user must communicate any changes in the provided data in order to keep it up-to-date.

Information security

MEDCOM FLOW has taken all the measures required by law to protect personal data; likewise, MEDCOM FLOW has adopted the technical measures available to prevent data loss, unfair use, alteration, unauthorized access or data theft. Nevertheless, the user will take into account that security measures in Internet are not completely unbreachable.


MEDCOM FLOW forbids the use of this website to individuals under 14 years, unless specific consent has been given by the parents of guardians.

Minors are not allowed to provide with data about other household members, like the title or job of its parents, economic data, sociological characteristics or any other kind of information, without the consent of the data subjects themselves.

Web analytics

This website deploys web analytics in order to gain some understanding on how user search for, access and navigate it. These analytics can entail the collection of personal data like the user IP address, connection location, browsing software and hardware features, etc. This information is not associated to the user and is exclusively used for statistical analysis.

Use of third-party functions and plug-ins

This website may deploy functions and plug-ins provided by third parties. These functions serve several purposes like: third-party web analytics; third-party maps; third-party video streaming; sharing contents in social networks

A function or plugin provided by a third party establishes a direct connection between the user browser and internet domains owned by the third party, allowing to download and execution of the function.

Most third-party plugins collect information about the websites visited by the user in order to know his or her interests and to provide targeted advertisements.

Google recaptcha

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our website. With reCAPTCHA we check whether it is a person or a computer that makes certain entries in our contact or newsletter forms. With reCAPTCHA we counteract the increase of machine registrations in user accounts and newsletters. Currently, reCAPTCHA is the best protection against such attacks (bot attacks).

As soon as you access the website, reCAPTCHA analyzes your interactions using the following features:

– IP address of the terminal device used.

– Date and time spent on the website.

– Mouse movements on reCAPTCHA surfaces and tasks that require image identification.

– Data identifying the browser and type of operating system used.

– Google account, if you are logged in to Google.

The data collected during the analysis are sent to Google. According to Google’s instructions, Google does not use the information collected by reCAPTCHA for targeted advertising.

Google Maps

Our website also uses the Google Maps service. Thanks to this service, we can show you an interactive map of our location directly on the website, which enables you to use the map function conveniently.

Please note that you are subject to the Google Maps / Google Earth Terms of Use, including the Google Data Protection Statement, if you use Google Maps. Further information can be found at

Use of the Google Analytics function provided by Google, Inc.

This website deploys analytical functions provided by Google Inc (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA) in order to understand how user search for, access and navigate it. These analytics can entail the collection of user activity tied to his or her IP address. When the user loads this website, the user browser makes a connection to Google domains like in order to record the user access to the website. Google Analytics makes use of permanent cookies to create anonymous analytics about this website, according to Google’s privacy policy:

Use of functions provided by Google, Inc.

This website deploys functions provided by Google Inc (1600 AMPHITHEATRE PARKWAY, MOUNTAIN VIEW, CALIFORNIA, USA) like Youtube videos, maps and social buttons “+1”. These functions can entail the collection of user activity tied to his or her IP address. When the user loads this website, the user browser makes a connection to Google domains like enabling Google to know that the user is accessing the website. Google collects usage data for several purposes including targeted advertisements according to Google’s privacy policies